Frequently Asked Questions
Everything you need to know about our luxury jewelry and services.
What materials are used in Julie Vos jewelry?
Our jewelry is designed in New York City and handcrafted using 24K gold plate over nickel-free brass, often featuring semi-precious gemstones and imported glass.
How should I care for my jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. After wearing, gently wipe with a soft cloth and store in the provided pouch.
What is your shipping policy?
We offer standard ground shipping on all domestic orders. Expedited shipping options are available at checkout for an additional fee.
What is your return and exchange policy?
We accept returns of unworn, non-final sale items within 30 days of purchase. Items must be returned in their original packaging with tags attached.
Do you offer a warranty on your products?
Yes, we provide a one-year warranty against manufacturing defects. This does not cover normal wear and tear, accidental damage, or improper care.
Can I include a gift message with my order?
Absolutely. During the checkout process, you have the option to include a personalized gift message which will be printed on a Julie Vos card.